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Terms of service

Evolvix Terms and Conditions

Welcome to Evolvix (evolvixinc.com). Before using our website and services and purchasing our exquisite women's handbags, please carefully read and understand the following terms and conditions. These terms and conditions govern the legal relationship between you and Evolvix and have a significant impact on your rights and obligations.

I. Usage Terms

  1. Access Rights: We grant you a limited, revocable, non - exclusive license to access and use our website. You are not allowed to reverse engineer, decompile, or attempt to obtain the source code of the website, unless expressly permitted by law.
  1. Compliant Use: You agree to use the website only for legal purposes and comply with all applicable laws and regulations. It is prohibited to use the website to engage in any activities that may harm the interests of Evolvix, other users, or third parties, including but not limited to posting false information, spreading viruses, and conducting cyber - attacks.

II. Product Information and Sales

  1. Accuracy of Information: We strive to ensure that the pictures, descriptions, sizes, materials, and other relevant information of the women's handbags displayed on the website are accurate and complete. However, due to various factors such as shooting environment and monitor settings, there may be slight differences between the actual appearance, color, and details of the product and those displayed on the website. If you have any questions about any aspect of the product, please feel free to contact our customer service team for more detailed information.
  1. Prices and Promotions: Product prices may change due to market conditions, cost fluctuations, promotional activities, and other factors. The final price shall be the price shown on the system at the time of your order placement. We may launch promotional activities from time to time, and the specific terms and conditions of these activities will be clearly stated on the corresponding activity pages. When participating in promotional activities, please carefully read and abide by the relevant regulations.
  1. Inventory and Supply: Although we will do our best to maintain sufficient product inventory, due to the popularity of the products and the complexity of the supply chain, there may be situations where products are out of stock. If the product you ordered is out of stock, we will notify you as soon as possible and provide you with options such as canceling the order, waiting for restocking, or choosing other similar products.

III. Orders and Payments

  1. Order Submission: When you place an order on the website, you confirm that you have read, understood, and agreed to these terms and conditions and other relevant policies displayed on the website. You need to accurately fill in necessary information such as the shipping address, contact information, and payment information. Once the order is successfully submitted, you will receive an order confirmation email. The order confirmation email only indicates that we have received your order and does not constitute our acceptance of the order. We reserve the right to review the order before accepting it.
  1. Payment Methods: We accept a variety of safe and reliable payment methods, including but not limited to credit cards, debit cards, and third - party payment platforms (such as PayPal, etc.). During the payment process, your payment information will be protected by encryption technology to ensure the security of the transaction. If you encounter any problems during the payment process, please immediately contact our customer service team, and we will assist you in solving them.
  1. Payment Authorization: When you place an order, we may conduct an authorization verification of the payment information you provide. This may involve sending a request to your payment institution to confirm your payment ability. Authorization verification does not mean that we have deducted the amount from your account. The actual payment processing will be carried out after we confirm the acceptance of your order.

IV. Return and Exchange Policy

  1. Return and Exchange without Reason: We provide you with a 30 - day return and exchange service without reason. Within 14 days from the date you receive the product, if you are not satisfied with the purchased product, you can apply for a return or exchange provided that the product remains new, unused, undamaged, and the original packaging and all accessories are intact. Please note that customized products, products on special promotion, and products clearly marked as non - returnable and non - exchangeable on the product details page do not apply to this return and exchange service without reason. However, if there are quality problems with these products, we will provide you with corresponding solutions in accordance with relevant regulations.
  1. Return and Exchange Process:
    • Application: If you need to return or exchange the product, please send an email to [email protected]. Clearly state your order number, product name, reason for return or exchange, and your contact information in the email. Our customer service team will contact you within 48 hours after receiving the email and guide you through the subsequent process.
    • Return of the Product: After obtaining confirmation from our customer service team, you need to return the product to the address we specify. Please bear the shipping cost of returning the product by yourself. To ensure the safe return of the product, it is recommended that you choose a traceable logistics method and keep the logistics voucher.
    • Inspection and Processing: After receiving the product you returned, we will inspect and review the product within 5 working days. If the product meets the return and exchange conditions, we will handle the refund or exchange procedures for you according to your request. For refunds, the amount will be returned to the account you used for payment; for exchanges, we will send out the replaced product for you as soon as possible.

V. Logistics and Delivery

  1. Delivery Method: We mainly use sea freight to deliver products for you. Sea freight is an economical and suitable method for international transportation, which can ensure the safe delivery of your products to the destination. In some special cases, we may choose other appropriate delivery methods according to the actual situation.
  1. Delivery Time: Under normal circumstances, the estimated delivery time is 20 - 30 days from the date of product dispatch. However, please note that the actual delivery time may be affected by various factors, including but not limited to the customs clearance efficiency at the destination, the busyness of the sea freight route, and force majeure events (such as severe weather, natural disasters, port strikes, etc.). We will do our best to track the transportation progress of the product and provide you with updated information in a timely manner if possible.
  1. Logistics Tracking: After the product is dispatched, you will receive a notification email containing the logistics tracking number. You can query the real - time transportation status of the product through the "Order Tracking" function on our website or the official website of our cooperative logistics carrier using the logistics tracking number.
  1. Precautions for Receiving Goods: Before the product arrives at the destination, the local logistics delivery staff may contact you in advance to confirm the receiving time and address. Please ensure that the contact information you reserved is unobstructed so as to receive notifications in a timely manner. When receiving the product, please carefully check whether the outer packaging of the product is intact and whether the quantity of the product is consistent with the order. If you find any problems, please communicate with the logistics delivery staff on the spot and contact our customer service team in a timely manner. If you sign for the product without checking it, and then find that there are problems with the product, it may cause certain difficulties in solving the problems.

VI. Privacy Policy

  1. Information Collection: We will collect the personal information you provide during the processes of registration, order placement, website browsing, etc., including but not limited to name, contact information (email address, phone number), shipping address, payment information, etc. In addition, we will also collect your browsing behavior information through Cookies and similar technologies, such as the pages you visit, browsing time, links you click, etc., to improve the user experience of the website and provide you with personalized services.
  1. Information Use: We use the collected information mainly for the following purposes: fulfilling order services, including processing payments, arranging shipments, providing after - sales services, etc.; providing you with a personalized shopping experience, such as personalized product recommendations, customized page displays, etc.; improving the quality of the website and services, optimizing website functions, product selection, and marketing strategies by analyzing user behavior data.
  1. Information Storage and Sharing: We store your personal information on secure servers and adopt reasonable technical and management measures to protect the security and confidentiality of the information, preventing unauthorized access, disclosure, tampering, or damage. We may share your information with third - party partners who provide services for us, such as logistics and delivery companies, payment processing institutions, data analysis companies, etc. However, these third - parties must comply with strict confidentiality agreements and only use your information within the scope required for providing services for us. In addition, we may disclose your information when required by law or to protect our legitimate rights and interests, the rights and interests of other users, or the public interest.
  1. Your Rights: You have the right to access, correct, and delete the personal information we hold about you. If you wish to exercise these rights, or if you have any questions or comments about our privacy policy, please contact us by sending an email to [email protected]. We will respond and handle your request within a reasonable time after receiving it.

VII. Intellectual Property

  1. Website Content: All content on the Evolvix website, including but not limited to text, pictures, graphics, audio, video, software, code, trademarks, logos, etc., is protected by copyright, trademark, and other intellectual property laws. Without our prior written permission, you are not allowed to copy, modify, distribute, display, sell, license, or otherwise use this content.
  1. User - Generated Content: If you upload or submit any content (such as reviews, feedback, etc.) during the use of the website, you grant us a non - exclusive, global, permanent, irrevocable license to use, copy, modify, distribute, display, license this content for purposes such as improving our services, promoting products, and conducting data analysis. At the same time, you guarantee that the content you submit does not infringe the intellectual property rights or other legal rights and interests of any third party.

VIII. Limitation of Liability and Disclaimer

  1. Limitation of Liability: To the maximum extent permitted by applicable law, for any direct, indirect, incidental, special, punitive, or consequential losses (including but not limited to loss of profit, data loss, business interruption, etc.) arising from the use of our website, services, products, or transactions with us, regardless of whether it is based on contract, tort (including negligence), strict liability, or other theories, our total liability shall not exceed the amount you paid to us for the relevant transaction.
  1. Disclaimer: We will do our best to ensure the normal operation of the website and the continuity of services. However, due to the characteristics of the Internet and possible technical failures, cyber - attacks, force majeure, and other factors, we do not guarantee that the website and services are always available, error - free, or uninterrupted. We are not liable for any losses or inconveniences you may suffer due to these reasons. In addition, we are not responsible for the quality, timeliness, or accuracy of the services provided by third parties (such as logistics and delivery services, payment services, etc.). If you suffer losses due to the use of these third - party services, you should seek compensation directly from the relevant third parties.

IX. Dispute Resolution

  1. Negotiation: If any disputes arise between you and us regarding these terms and conditions or the use of our website, services, and products, both parties should first resolve them through friendly negotiation. You can contact us by sending an email to [email protected], stating in detail the situation of the dispute and your claims. We will communicate with you and try to solve the problem within a reasonable time after receiving the email.
  1. Governing Law and Jurisdiction: The interpretation, implementation, and dispute resolution between you and us regarding these terms and conditions shall be governed by US and Europe. If the negotiation fails, either party has the right to file a lawsuit with the Local Court that has jurisdiction.

X. Other Provisions

  1. Amendment of Terms: We reserve the right to modify these terms and conditions at any time. The modified terms and conditions will be published on the website and will take effect from the date of publication. If you continue to use our website and services after the terms are modified, it means that you accept the modified terms and conditions. We recommend that you check this page regularly to understand the latest terms and conditions.
  1. Severability: If any part of these terms and conditions is determined to be invalid, illegal, or unenforceable, this part shall be separated from these terms and conditions and shall not affect the validity, legality, and enforceability of the other parts. The other parts shall remain fully valid and be implemented in accordance with their terms.
  1. Waiver: The failure or delay of either party to exercise any right or remedy under these terms and conditions shall not be regarded as a waiver of such right or remedy. The waiver of either party of the other party's violation of these terms and conditions shall not be regarded as a waiver of similar future violations.

If you have any questions or suggestions regarding these terms and conditions, please feel free to contact us at [email protected] at any time. We are committed to providing you with a high - quality shopping experience and services and hope that these terms and conditions can help you better understand our business operations and the protection of your rights and interests.